We’re growing! And adding a NEW position to the team!
Ready to be a part of something exciting?
What We Offer:
Work Location:
This role is 100% remote and can be based any where in the continental US excluding Los Angeles County:
Franchise and Client Success Manager:
We are currently looking for a Franchise and Client Success Manager that will help and support to the sales and marketing teams by managing customer inquiries, franchisee requests, customer assets and campaigns, and maintain sales-related databases. This role plays a crucial role in ensuring sales and marketing projects, requests, and deliverables are met to improve franchisee and customer satisfaction.
What you will do:
Help develop and implement client, activation, and utilization campaigns. Leverage sales, marketing, and ops teams to ensure campaigns are executed on scheduleSet benchmarks to evaluate client campaigns and adjust strategy as needed to help achieve sales goalsCollaborate with sales team to support in contract management to ensure timely review and follow up on outstanding agreementsPerform annual review of client campaigns and update sales and marketing materials, DOC maps and contacts as neededManage sales and marketing requests from the franchise network and collaborate with sales and marketing teams to ensure we are following up and completing franchisee requests in a timely fashion. (IE, Zendesk, CoStar, Mobile App, Etc.)Manage SRM and SMR mobile app. Work with developers to ensure app is working as intended. Collaborate with internal & external team members on identifying and implementing enhancements. Drive usage/adoption with franchisees, sales teams and customers. Help develop, schedule and host trainings as needed. Set and host franchise facing webinars.Monitor Zendesk tickets daily and route to appropriate team members.Document customer interactions and maintain data related to activities.Support FSC & Franchise initiatives (IE, Sales Society, Local Sales Activation, Event Tracking ROI).Support Luxor Maintenance and Implementation internally and externally.Management of Weather Mapping Platform(s).
What you will bring:
Project management, organization, multi-tasking, and prioritization skillsExcellent time management skills with a proven ability to meet deadlines.Excellent verbal and written communication skills. Strategic and innovative thinking skills.Proficiency in Microsoft Office applications (e.g., Word, Excel, PowerPoint).Ability and willingness to travel as needed for business unit, including overnight.Ability to prioritize tasks and to delegate them when appropriate.Ability to learn new systems and software quicklyBachelor’s Degree or equivalent.At least five years related experience required. Sales or Marketing experience in the service industry preferred.Multi-unit franchise experience preferred.
About ServiceMaster Brands
ServiceMaster Brands ® is a leading provider of residential and commercial cleaning and restoration services. Founded in 1929, the company is home to over 3,500 franchisees across 4,900+ locations serving over 1,000,000 homes and businesses in 2021. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under nine brands today across 50 states and ten countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Recovery Management®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, AmeriSpec®, Furniture Medic®, Aftermath® and Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our mission to make everyday heroes more heroic. From our franchisee experience to career development to our community, our values – We Serve, We Care, We Deliver, We Do - guide us.
Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career with a high energy.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.