Compensation Details:

$75K - $85K

Job Description:

POSITION SUMMARY:  

The Franchise Consultant (FC) is responsible for managing a defined territory within the Southeast region, working closely with Franchise Owners to ensure company objectives and goals are met. The FC will also support Franchise Owners in achieving their revenue and profitability targets. Additionally, the FC will ensure strong brand engagement, compliance with company standards, and effective communication throughout the process.

PRINCIPAL ACTIVITIES:

Coach, monitor, report on new offices progress to breakeven in first 90 daysCoach, monitor, report on Key Performance Indicators by utilizing office P&L data to analyze & respond to business trends and opportunitiesCoach, monitor, report on improving unit economics- Comp Sales Increase of 15% for those Franchisee’s assignedProvide input to develop, test and validate new and existing operational processes and systems that improve owner performance and efficienciesConduct onsite visits, including the initial 90-day follow-up visit and ongoing support visitsCoach, monitor, report on Increased Material Purchases at Ace Retailers to 20% of total materials purchased system wideCoach, monitor, report on offices who are on the Business Improvement Plan that leads to retention and improvement to KPI standardsIdentify and immediately communicate performance & compliance issues to RDAssist to resolve any franchisee grievances.Other duties as assigned or requested to participate in

KNOWLEDGE, EXPERIENCE, AND COMPETENCIES: 

Bachelor’s Degree or 5 years of related experienceFranchising Experience or 5 years of business related and consulting experienceIndustry knowledge Effective communicatorStrong relationship buildingPassion for consulting and leadingFluency in financial and P&L management

Key Performance Indicators

Completed a minimum annual visit of all offices within territory Completed initial office visits for new franchisee in the network of territory Thorough understanding of a Profit Loss Statements (rank 1-5)Completion of monthly call sheet for all offices within territory (monthly)Develop, implement and execute the Business Improvement Plan# Of offices resolvedManaging Office KPI’sGross Profit                       >/= 50%              Personnel Expenses        < 30%    Material Profit Margin    >/= 25%              Marketing Expense         10%       G&A Expense                   < 30%    Net Income                       >/= 20%              95% compliance of ProfitKeeper on-time submissionUtilization of data and comparison in ProfitKeeper dashboardActive participant with Ace District Managers Active communication, Regional MeetingsAssist the relationship building of Franchisee and Retailer (Ace Retailer Blueprint)Be or become a subject matter expert in multiple disciplinesLevel of competency of marketing tools (rank 1-5)Management of Travel Expenses

KPI’s

Frequency of Regional Calls/MeetingsService Titan Reporting

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

Incentive/Commission/Bonus opportunities (Based on role / grade level)401(k) retirement savings plan with matching company contributions, eligible on your first day!Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.Warehouse Merchandise Discount!Paid time off & paid holidays (depending on role and month of hire)Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Customer Service and others). Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review.Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

* Benefits are provided in compliance with applicable plans and policies.

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About Ace Hardware Home Services

Ace Hardware Home Services is the most trusted provider of home preservation services backed by Ace Hardware and offering a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting.

Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted service provider for home repairs and launched Ace Hardware Home Services (AHHS).  AHHS is now Bringing Helpful to Your Home℠ and it is our mission to deliver the same level of Helpful service, convenience & quality that you have come to expect from Ace Hardware.

Equal Opportunity Employer
Ace Handyman Services is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace Handyman Services position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Handyman Services reserves the right to change job duties, including essential job functions, according to business necessity.