_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ . _By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ . **About Us** The InterContinental Rome Ambasciatori Palace is a luxury hotel in the center of the City with 160 rooms and suites in warm tones, natural materials, enriched with neoclassical and contemporary details. Opened on May 2023 and located in the heart of Rome, on the legendary Via Veneto, in a 1900s building originally used as the library of the American embassy and later repurposed to accommodate visiting ambassadors to Rome, the InterContinental Rome Ambasciatori Palace is an icon of the Dolce Vita. A pleasant place to live and that you can’t do without tell. **Your day to day** **First impressions count. To get our guests' memorable experiences off to an unforgettable start, we are looking for our International Luxury Hotel Brand located in the heart of Rome a Front Desk Agent, who can make transactions feel seamless, offer exceptional local insights, and anticipate every expectation to make our guests feel right at home.** **A little taste of your day-to-day** **Every day is different, but you’ll mostly be:** + **Creating memorable experiences for our guests providing the warmest of welcome;** + **Acknowledging Loyalty programs and returning guests in person or over the phone offering a personalized service;** + **Providing a smooth and engaging check-in & check-out experience;** + **Handling cash and generic cashier duties;** + **Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations;** + **Being our guests main point of reference during the stay, creating a relationship of trust;** + **Covering Night shifts depending on business requirements;** + **Reporting to Front Office Manager;** **What we need from you** + **Excellent communication skills;** + **Problem-solving skills approach, turning every interaction into great guest memories;** + **Fluency in the Italian & English language (both written and spoken)- extra language would be preferred, but not essential;** + **Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills, including familiarity with Opera PMS;** + **General knowledge of Loyalty Programs;** + **Preferred previous experience within similar roles in International Luxury Hotel Brands.** **What we offer** **We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.** **We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.** **So, join us and you’ll become part of our hotel family.** **Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.** At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.