_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ . _By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ . **About Us** Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones. **Your day to day** **Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Guest Experience Trainee capable of providing a truly personal service to leave our guests satisfied every single time they stay with us.** **Every day is different, but you’ll mostly be:** + **Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements.** + **Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner.** + **Keeping close contact with guests for feedback, complaints, and compliments – and following up on them.** + **Managing, recording, and resolving guest or customer complaints promptly.** + **Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office.** **What we need from you** **● Excellent verbal and written communication skills** **● Ability to deal with difficult interactions and work under pressure** **● Flexibility to respond to a variety of different work situations** **● A passion for delivering an exceptional level of guest service** **What we offer** **We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.** **We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.** **So, join us and you’ll become part of our hotel family.** **Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.** At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.