Franchise Hotel - Guest Services Manager
IHG
_This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_ .
_By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer_ .
**About Us**
**Who are Kew Green Hotels?**
Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts (https://www.ihg.com/content/gb/en/about/brands) , Marriott International (https://www.marriott.com/marriott/aboutmarriott.mi) , Wyndham Hotels & Resorts (https://corporate.wyndhamhotels.com/) and Hilton (https://www.hilton.com/en/) , what unites us all is our values. Please view our website for more details.
Join our Kew-Team today!
**Your day to day**
**The role**
**Our** **Guest Service Managers** **are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive hotel in Runcorn.**
**Guest Service Managers duties include**
+ **orchestrating the** **seamless operation** **of our guest services**
+ **collaborating with various departments to** **elevate our service levels**
+ **constantly** **innovating to exceed** **guest expectations**
+ **handling guest requests with precision and promptness**
+ **proactively seeking new ways to** **enhance the guest journey**
+ **setting the standard for service excellence**
**Beyond that, you'll inspire and empower our** **Guest Service team** **to represent our company values and culture, ensuring that service excellence remains our top priority. Through your guidance, you'll foster a sales culture within our department, maximizing room and M&E sales while ensuring that our guests receive the best of what we have to offer.**
**Other businesses may call this role Front Office or Food and Beverage Manager, Head of Department, Hotel Duty Manager, Guest Experience Manager, Hotel Services Manager**
**What we need from you**
**What you’ll bring to the team**
**To be a great fit for this role, you should possess strong leadership skills, a service-oriented attitude that exceeds expectations and a passion for enhancing the guest experience. If you are someone who thrives on creating a positive impact and is dedicated to fostering a culture of service excellence, we encourage you to apply.**
**What we offer**
**Benefits**
**Our rewards package includes:**
+ **Annual Conference Event and Awards**
+ **Robust career development opportunities and support for personal growth**
+ **Attractive discounts across many major retailers, restaurants, and events**
+ **Complementary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!**
+ **50% off food and beverage while you stay in our hotels**
+ **24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice**
+ **FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)**
**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.**
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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