Company:Driven Brands

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more.  Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision.

JOB DESCRIPTION:

The Franchise Operations Consultant provides world-class support to Franchisees and Center Managers and provides effective guidance, and coaching to meet or exceed Sales, Car Count, and Customer Experience metrics.  You will be an influential leader on the Take 5 Oil Change model to improve franchisee performance and profitability while protecting Take 5’s brand image, service, and quality standards.

Responsibilities:

Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory:

Center support through in center visits and virtual coaching sessions.

Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement,

Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences.

Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability.

Document all activity in FranConnect, including but not limited to, the Take 5 Operational Audits, Profit Reviews, Center Visits, and Virtual Coaching Forms.

Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensures franchisee satisfaction.

Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems like NPS, and online ratings.

Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service.

Attend and participate in the Take 5 Annual Rally and drive 100% attendance at the event, participate in the Take 5 Operations & Training meetings and any other corporate organized events as needed. Create and deliver content as needed

Implements marketing and sales direction to increase regional revenue growth.

Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Take 5 Operating system through coaching methodology.

Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers.

Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies.

Contribute, communicate, and implement new/current company initiatives.

Assist in the development of new systems and resources for the franchise system

Responsible for ensuring the timely, and accurate reporting for the territory

Understand and deliver the obligations within the franchise agreement.

Communicates succession planning with franchisees across the district to support growth and timely new unit openings.

Travel approximately 50%.

Qualifications:

Bachelor’s Degree or equivalent experience

5+ years in multi-unit operations (franchise/chain)

Strong financial analysis and P&L management skills

Proven ability to lead in sales, marketing, and operations

Results-oriented with a can-do attitude

Excellent sales, consulting and communication skills

Skilled in group training, presentations, and public speaking

Automotive or hospitality industry experience preferred

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

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Position Location:

Nevada

Compensation Range:

$60,200.00 - $120,200.00

Compensation Frequency:

Annual

Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com