Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonuses

Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

Retirement savings benefit

Rewarding culture that values wellness and well-being

Performance Bonus

Global network of industry experts

Extensive training resources

Job Description:

We’re looking for a Fraud Analyst to join our Policy Admin services team at MBPS. This role monitors and investigates financial transactions and bank clients in order to detect irregularities, reduce fraud risks and mitigate financial loss to the bank. Act as point of contact when the team leader is out of office and also be responsible for floor support if needed. In this role, you are expected to monitor risk mediation, reporting, process enhancement, procedure administration, project management, and administration for Operations.

Key Responsibilities:

Monitor the team mailbox and take the appropriate action depending on the case – might need to cancel the client access cards that were compromised or hold accounts.

Prepare application for write off in order to reimburse a client for fraud loss

Follow AML guidelines and ensure enhanced due to diligence is applied for Politically Exposed Person, High Risk Clients and Bank regulations

Review transactions through the available systems and perform EDD to determine if a transaction is deemed fraudulent and take necessary actions per procedures.

Qualifications:

Education: Bachelor's Degree holder

Experience: At least two years of relevant experience, preferably in fraud analysis

Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

Minimum Skills to Hire/Must Haves:

Experience in fraud and investigation

Excellent communication skills, both verbal and written

Ability to apply sound judgement with strong decision-making skills

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement