Responsibilities include but not limited to: Review fraudulent activity alerts to determine appropriate loss mitigation next stpes. Use bank systems and applications to research and understand the alerted activity as compared to historical customer information and transactional activity. Correspond with the Branch and other internal bank departments to further understand the customers banking behavior or where additional clarification is needed. Render pay/no-pay decisions as it relates to the transactional activity identified in the fraudulent activity alert. Correspond with the Branch and other internal bank departments to communicate the fraudulent activity alert conlcusion (as needed or necessary). Effectively manage alert documentation storage and record retention standards. Perform other tasks and dutues assingend by their manager. Provide training to team members as needed.