The Fraud Representative / Analyst is responsible for identifying and investigating incidents of actual and suspected fraudulent activity leading to the abuse of William Hill.
What you will be doing:
Fraud Detection and Risk Analysis Uses in house and third-party tools to detect potential fraud across all relevant William Hill platforms Make accurate, well informed risk analysis of customer behaviour Takes appropriate follow up action on customer account in line with the risk analysis and company procedures Productivity, Quality and Compliance Meets the department's expected levels of productivity and quality Key Performance Indicators Ensures regulatory compliance by ensuring all appropriate process are followed Feedback Cycle Provides ongoing feedback and raises problems based on day to day experience as part of departments continuous improvement Provides ongoing feedback and fraudulent activities from all sources to contribute to team fraud and risk knowledge base
What we are looking for:
Keen attention to details, analytical and proactive Knowledgeable in MS Office Applications Can effectively interact within all levels of organization Excellent verbal and written communication skills Exhibits initiative and pro-active traits, professionalism and willingness to learn Sound decision making skills Bachelor's degree is a plus Risk and Fraud experience is an advantage Amenable to work on shifting schedule
Minimum Eligibility (For Internal)
No active disciplinary records Minimum 1 years tenure in (current role) is required Must maintain good performance and clean disciplinary records from the time of the application to the actual date of transfer
What we offer:
Our roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:
Financial: Competitive salary and bonus schemes. Hybrid working: Our employees can work from home up to 40% of the time with 60% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Paid Time Off (Service incentive leave): You’ll be entitled to 30 days leave on an annual basis, and an extra day for your birthday. Healthcare and Wellness: Tools and services to help support your well-being, including support with mental health and financial education.
More about evoke
We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction, and ambition for the business. There couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That’s the future. That’s evoke.
At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.
Apply
Atevoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.
Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.
Apply today to kickstart your application with the evoke Family!