**Company Overview** Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud. **Job Category** Customer Support **Position Summary** This entry level fraud position is responsible for answering all inbound calls relating to initial fraud or unauthorized transaction claims as well as providing updates on current or completed claims. The investigation into claims starts with the initial contact with the consumer by gathering all information that will be needed throughout the investigation process. **Responsibilities** + Ability to proficiently complete all required activities in concert with SLAs + Responsible for answering all inbound calls relating to fraud or unauthorized transaction claims + Ability to build strong sense of teamwork and/or work autonomously + Displays a solid understanding of Microsoft Office product suite + Ability to analyze data and make recommendations for improvement **Minimum Qualifications** + Excellent verbal and written communication skills + Strong customer service skills + Demonstrates strict adherence to banking regulations and internal policies **Required** : High School Diploma with 1 years of banking experience or customer service **Preferred** : Associates Degree with 1year of fraud, risk, customer service or investigative experience **Shift** - 8:00 a.m. to 4:30 p.m. Monday -Friday **Benefits:** Medical, Dental, Vision, 401(k), Life Insurance, Pet Insurance, PTO, Referral Payment, Tire and Automotive Services Discounts, On-site Fitness Center and Café. This is not a remote position, must be able to work in a office setting. CFNA is the credit division of Bridgestone Americas. This position is located in Brook Park, Ohio (Cleveland area). _Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.