What you’ll do

To work towards analysing the cases highlighted either by the fraud control system or other data points as potential frauds and prevent/ stop fraud from causing financial/ reputation damage to Vodafone, within the defined turn-around time.

Job Responsibility: Timely closure of alarms generated  by the fraud control toolEscalation of cases to the stake holders- wherever requiredtimely detection and prevention of fraudulent activitiesDesk top investigation to identify the related fraud incidentsDo root cause analysis on frauds detectedMaintain all records pertaining to the investigation methodically in the designed formatEnsure security of data handledTechnical Knowledge/ experience: Command on MS-OfficeKnowledge of  system UAT proceduresStrong understanding in Data AnalysisKnowledge of telecom/ Banking fraud control  domainFlair for handling multiple systems/ applicationHands on knowledge of predictive analysis conceptsGood grip on analytical tools and techniques; comfortable using very large (>10’s millions rows) datasets, containing both structured and unstructured data

Academic Qualification:

Degree in any discipline (preference is for those with technical back ground)Minimum experience of 2-3 years in Analytics / Fraud Control / Revenue Assurance, Flexibility and problem solving skillsExcellent communication and interpersonal skillsNot a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

Who we are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

Together we can.