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What We'll Bring:

As a Customer Success Consultant, you own the operational relationship with many of our premium level customers and position yourself as a trusted advisor to their teams. You will lead customer engagements across a range of industries and types of projects such as onboarding, training, operation reviews, operational support, fraud analyses and consulting activities.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of
management.

What You'll Bring:

You proactively lead engagements to provide best in class insights and deliverables. You provide expertise across our fraud and identity platforms and services and are a resource to customers to identify creative and efficient solutions to their objectives.

Inspire customer confidence through timely and reliable execution of services and develop product usage maturity models to ensure customers track to the most effective use of our solutions.   

Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement 

Lead and deliver customer initiatives and manage all phases of a customer project lifecycle to ensure successful project delivery. 

Identifies the most critical aspects of a problem, and guides business-focused solutions and recommendations that drive customer value.  

Help protect the core value of the relationship and identify strong opportunities beyond direct project work to communicate to sales to help them grow the business.  

Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations. 

Provide operational support for the clients under your management to give customers a single point of contact for all issues related to our platforms and solutions.  

Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers. 

Effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives and other individuals or organizations. 

Impact You'll Make:

Qualifications 

Bachelor’s degree in business, finance or computer science or the equivalent plus 5+ years consultancy, project management, implementation management and/or fraud management experience 

Demonstrated ability to identify opportunities and challenges; consult with the customer to develop solutions to address these areas 

Effective customer-service orientation and relationship-building skills 

Ability to multi-task in a fast-paced environment, and balance thought with action while getting the most out of limited resources 

Exceptional analytical and quantitative skills and ability to structure analyses to form data-driven solutions to ambiguous customer challenges 

Flexible work hours in order to accommodate special meeting requests, trainings and demonstrations for customers in different time zones 

Advanced skills with MS Word, Excel, and PowerPoint 

Ability to communicate complex ideas effectively – both verbally and in writing in English throughout all levels of an organization. 

Ability to effectively work remotely.  

Availability for some overnight travel and on call rotation.  

Ability to make decisions guided by policies, procedures and business plans with limited guidance. 

We’d love to see: 

Consultancy and Customer Success experience 

Fraud management or identity and access management experience 

Exposure to the financial services or insurance industries 

Knowledge of TransUnion’s fraud and identity product and services 

Preferred Fluency in Spanish, Portuguese 

Working knowledge of JSON, Tableau, Looker and/or Databricks 

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This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

TransUnion Job Title

Consultant, Customer Experience