If you are hired to this position, you will be employed by Magnit Global. You will not be employed by City National Bank. *The Opportunity* A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to the client and its clients. The Fraud Detection Specialist I, is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.  *The Responsibilities* * Demonstrate resiliency and adaptability in a fast-paced contact center environment  * Responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity  * Approach problems logically and with good judgment to ensure the appropriate customer outcome  * Demonstrate personal excellence including punctuality, integrity, and accountability  * Comfortable in a metrics driven environment that requires the ability to prioritize and multitask  * Think critically and exercise independent judgement  * Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss  * Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed  * Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned.  * Performs defined mitigation steps to reduce financial loss to our customers and the bank  * Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs    * Responsible for detecting fraudulent transactions and maintaining a minimal error rate in high-volume, high risk (large dollar) department.  * Performs fraud alert review activities by following standard scripts and procedures.  * Review/decision alerts in Fraud application, and work independently while applying operating guidelines to make informed independent decisions.  * Consults with senior peers and team leads on moderate to complex issues to learn through experience.  *The Qualifications* * Experience working in a fast paced environment that demands excellent organizational and interpersonal skills.  * Strong communications skills to handle complicated or sensitive information to customers and other outside parties in a timely manner. * Preferred 1 year of general office, back office banking or accounting experience   * Advanced computer experience required (e.g. MS Word, Outlook and Excel)  * Preferred 1 year in banking operations or contact center experience  * Preferred 1 year of experience in fraud investigations, disputes, and /or fraud exposure. Must work well in a team environment, as well as independently. * Bachelor's degree a plus   This is the pay range that Magnit reasonably expects to pay for this position: $24.63/hour - $26.40/hour Benefits: Medical, Dental, Vision, 401K *QUALIFICATION/LICENSURE* *Work Authorization :* Green Card, US Citizen, Other valid work visa *Preferred years of experience :* 1 years *Travel required :* No travel required *Shift timings :*