It's fun to work in a company where people truly BELIEVE in what they're doing!

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Job Description

Plan, design, execute and evaluate fraud investigation strategies, including the creations of rules and triggers to detect and prevention fraud while also monitoring risks and implementing preventive measures

Oversee Fraud Investigation and Operation units with key areas in fraud application screening, transaction monitoring and fraud investigation

Identify fraudulent and high risk applications and/or transactions, perform fraud analysis, monitor fraud trends in the market, prepare Fraud Investigation and Intelligence reports throughout Traveloka business portfolios and recommend anti-fraud strategy updates

Responsible for fraud performance metrics and the overall operational smoothness of fraud operations. Optimize and ensure efficiency and quality of Fraud monitoring and investigation operations

Familiarity to crisis and business continuity management in their BU/product

Lead the recovery process during incident/crisis that is heavily related to their mission (including coordination with multiple stakeholders and making decisions)

Provide insights on emerging fraud trends based on internal data and stay updated and connected with the same industries, technologies and regulatory changes related to fraud prevention

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Requirements

Minimum 7 years’ experience in Fraud Investigation/Management in unsecured personal loan/credit card/paylater. Some experience in card payments fraud and/or chargeback handling is highly appreciated.

Minimum 3 years managerial role with highlights in operational excellence

Strong understanding of OJK regulations

Bachelor’s degree in any major, preferably in STEM from a reputable university. 

Good interpersonal and communication skill

Have experiences in data handling and detail oriented

Fluency in English both in written & verbal

Honest and ethical with high levels of integrity and confidentially

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!