Job Purpose & Scope Responsible for performing fraud incident investigations and case management, including collaboration with internal and external stakeholders, to mitigate and recover loss to the Bank. Essential Job Functions + Performs fraud incident management for instances described within the Bank’s Fraud Risk Management Program. + Performs fraud investigations derived from escalated fraud alerts and other various sources, such as branch personnel or law enforcement. + Conducts moderately complex fraud investigations and link analysis that may include multiple subjects, incidents, and jurisdictions. + Keeps management apprised on the status and progression of assigned fraud investigations. + Develops and maintains professional working relationships with local law enforcement and peer bank fraud professionals. + Investigates possible elder abuse and reports to the appropriate groups and agencies. + Works with operations and front-line employees to protect customer information and prevent loss. + Forms initial determinations regarding additional actions to be taken and recommends possible SAR filings to Management and /or the AML Investigations team, in accordance with procedures. + Works with law enforcement to resolve fraud incidents and represent the bank in court proceedings as required. + Supports management projects, and performs other duties as assigned. + Regularly exercises discretion and judgment in the performance of essential job functions. + Maintains good punctuality and attendance to work. + Follows Bank policy, procedures, and guidelines. Knowledge, Skills & Abilities + Knowledge of banking laws and regulations. + Ability to communicate effectively both verbally and in writing. + Ability to work independently with minimal supervision. + Ability and willingness to continuously build knowledge and skills. + Ability to work effectively in a team environment. + Ability to maintain confidentiality. + Ability to speak clearly and persuasively in positive and negative situations. + Ability to read and analyze data to identify fraudulent/suspicious behavior. + Ability to complete tasks accurately and timely. + Ability to manage several tasks simultaneously and learn quickly. + Ability to communicate effectively with all levels of management and staff. + Ability to deal with frequent change, delays, and unexpected events. + Ability to travel on company business, including occasional overnight travel or extended trips. + Ability to work extended hours to meet a goal, as required. + Ability to prepare and provide comprehensive investigative reports to law enforcement for criminal prosecution including the collection, preparation, and preservation of evidence. + Ability to effectively conduct investigations and link analysis. + Skill in using computer and Microsoft Office, including Word, Excel, and Outlook. Basic Qualifications + Bachelor’s degree or commensurate work experience required. + Minimum of two (2) years of work experience in fraud investigations, bank security, bank loss prevention, and/or Bank Secrecy Act reporting, required. + Certification in a relevant discipline (i.e., Certified Fraud Examiner-CFE, Certified Financial Crimes Investigator-CFCI, Certified Anti-Money Laundering Specialist-CAMS) or willingness to obtain certifications, preferred. Job Expectations Job Expectations: O perate customary equipment and technology used in a business environment, with or without accommodation. Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time. EEO Statement Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.