Salary of £27,000
About this role
Our Fraud team protects the business from fraud losses whilst putting the customer at the heart of everything we do. They apply judgement to all investigations and reach the right outcome for our customers.
As a member of the Fraud team, you’ll work to investigate:
Application Fraud
Account Takeover
Disputes
What you'll do
Investigate inbound and outbound customer contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover and Disputes
Protect the business from fraud losses by proactively identifying fraudulent applications and transactions; and protect victims of fraud and genuine customers
Be the point of contact for offshore vendors and other areas of the UK business
Take ownership of cases with end to end case management and one call resolution.
What we’re looking for
Adaptable in a fast-paced environment
Expert attention to detail would make you a superstar in this role
A team player that acts with integrity and treats our customers with respect
Demonstration of solid judgement
A great communicator, both verbal and written, communicating effectively to customers and third parties
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We’d love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women, the LGBTQ+ community and ethnic minority candidates.
Where and how you'll work
We have developed a blended learning and support programme involving in-person, remote and self learning. This means:
You’ll get full training in the role for 12 weeks where you’ll be based in our Nottingham office. This supports your development in the role but also allows you to learn more about our culture and build relationships with colleagues. During your training, your working hours will be 09:00 to 17:30, Monday to Friday.
Once you've completed training, your hours will be 09:00 to 17:00, Monday to Friday. You’ll transition to mostly working from home and you’ll spend a day in our office every 2 weeks. This will be for team building, collaboration and the opportunity to meet and spend time with your colleagues face to face. However, if you want to work from the office more, you can!
What’s in it for you
Salary of £27,000.00
Laptop provided on your first day
Life and private medical insurance
Enhanced parental leave and family care days
25 days holidays per year with the option to buy up to 5 more
Excellent training in our open plan offices for your first 12 weeks
Primarily remote working upon completion of training (work from home, with 2 days per month in our Nottingham office for team building and collaboration).
Advanced career progression
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant and mindfulness space.
We will be holding in person assessment days on 25th & 26th February. It’s a great opportunity for you to meet the team and ask them any questions you might have about what a day in the life of this role truly looks like. You’ll also have an individual interview and be given a tour of our fantastic offices.
What you should know about how we recruit
We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few:
REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
OutFront – to provide LGBTQ+ support for all associates
Mind Your Mind – signposting support and promoting positive mental wellbeing for all
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).