Fraud & Loss Prevention Analyst I
Hybrid or Remote in Arizona
MUST: Have experience with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols
MUST: Have prior banking or financial services Fraud experience
Sunflower Bank is looking for an energetic, highly motivated individual to fill the position of a full-time Fraud & Loss Prevention Analyst I in Arizona
The primary responsibility of this role is to conduct thorough investigations into several types of fraud, including ACH, wire, check, Zelle, and debit/credit card fraud. The Fraud & Loss Prevention Analyst I is responsible for interacting with customers, managing the intake process, conducting investigations, and coordinating with relevant internal teams. Additionally, the Fraud & Loss Prevention Analyst I ensures that appropriate fraud mitigation measures are performed while attempting to recover fraud losses.
The hourly rate for this position is $22.00-$26.00 per hour depending on knowledge, skills, abilities, experience, and location.
Act as the primary contact for customers regarding inbound/outbound calls and email correspondence related to suspected fraudulent activity.Conduct comprehensive intake interviews with customers and stakeholders to gather detailed information regarding the alleged fraudulent activities.Comprehensively mitigate fraud related activities by ensuring all necessary steps are taken to investigate and address potential fraudulent incidents and execute appropriate recovery efforts as needed.Accurately and consistently document and maintain detailed case files, ensuring all relevant information and evidence are properly recorded and organized.Create and submit Questionable Activity Reports (QARs) for fraudulent transactions.Utilize various fraud detection systems and reports to analyze transactional data, identify patterns, and assess potentially fraudulent activities.Investigate and analyze suspicious transactions, including researching customer account history, reviewing transactional data, and verifying information through internal and external sources.Collaborate closely with internal stakeholders, such as fraud prevention team, customer service, compliance, and legal departments, to gather additional information and coordinate investigations.Communicate with customers regarding the status of their fraud investigations, providing updates and resolution timelines as appropriate.Education / Experience Preferred:
Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance,Familiarity with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols preferred.Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify patterns or anomalies.Capable of effectively managing disruptions and unexpected events during the workday.Exceptional verbal and written communication skills, with the ability to effectively interact with customers and stakeholders via e-mail and telephone.Detail-oriented with strong organizational and documentation skills.Ability to work independently, manage multiple priorities, and meet deadlines.Knowledge of and ability to use processes, tools, and techniques for detecting, addressing, and preventing fraud.Professional certifications related to fraud prevention, such as Certified Fraud Examiner (CFE), are a plus.Spanish bilingual preferred.Ability to maintain confidentiality.Sunflower Bank Benefits
Employees enjoy outstanding benefits, including:
401(k) Plan with 6% MatchHealth/Dental/Vision InsuranceCompany-paid Life InsuranceTuition ReimbursementFitness ReimbursementPaid Time OffVolunteer LeavePaid HolidaysPlus many more employee perks & incentives!People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives and we know that starts with our team.
If you qualify, apply online at www.sunflowerbank.com/careers.
You’ve never worked anyplace like Sunflower Bank!
EOE/AA: Minorities/Females/Disabled/Vets
Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.
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Fraud & Loss Prevention Analyst I
Hybrid or Remote in Arizona
MUST: Have experience with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols
MUST: Have prior banking or financial services Fraud experience