ID de la solicitud: 214358

 

Estamos comprometidos en continuar invirtiendo en nuestros empleados y ayudarte a continuar desarrollando tu línea de carrera en Scotiabank.

 

Purpose

Leads and oversees Fraud Claims & Support Services in Canada for the resolution and processing of all card payment disputes merchant chargebacks and fraudulent claims ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures.

 

Accountabilities 

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

• Develops and implements effective departmental productivity and effectiveness tracking.

• Coaches, supports, and gives constructive feedback to employees consistently to improve the overall performance and effectiveness of the department.

• Proven communication skills, oral and written, as well as sound negotiation skills to effectively handle/ resolve inquiries, escalated calls or customer complaints where applicable.

• Monitors and reviews all queues and workbaskets to ensure service level agreements are met/ takes appropriate action when agreements are not met.

• Ensures the Fraud Claims & Support Services team follow processes and procedures as documented to ensure financial losses are minimized.

• Leads efforts in continuous operational efficiencies, improved productivity to enhance service and reducing costs.

• Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 

• Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment, communicating vison/values/business strategy and managing succession and development planning for the team. 

 

Education / Experience

• Post-secondary education in business and or other related discipline is preferred.
• 2-3 years of Fraud / Card Payment Disputes knowledge / industry experience
• Excellent interpersonal skills and the demonstrated competencies to lead and motivate staff with an eagerness to contribute to the success of others through coaching and support 
• Strong verbal & written communication English skills required
• Strong multi-tasking capabilities coupled with strong organizational and prioritization skills 
• Demonstrate strong, creative problem solving and analytical abilities 
• High degree of flexibility required to adapt to wide variety of tasks and functions and the ability to work in a fast–paced, dynamic environment
 

 

Ubicación(s):  República Dominicana : Santo Domingo : Santo Domingo Este || República Dominicana : Santo Domingo : Santo Domingo Norte || República Dominicana : Santo Domingo : Santo Domingo Oeste

Dirección de trabajo: Zona Franca Las Americas 

 

Scotiabank es un banco líder en las Américas. Inspirándonos en nuestro propósito corporativo, “por nuestro futuro”, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el éxito a través de una completa gama de asesoría, productos y servicios en los sectores de banca personal y comercial, gestión patrimonial, banca privada, corporativa y de inversión, y mercados de capital.

[En Scotiabank, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algún tipo de adaptación (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intérprete en lengua de señas o tecnología de asistencia, entre otras cosas) durante el proceso de reclutamiento y selección, indícalo a nuestro equipo de Reclutamiento. Si necesitas apoyo técnico, haz clic aquí. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.