You are a natural leader. You do what’s right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships. 

As a Fraud Manager II within JPMorgan Chase, you will lead a team of Fraud Supervisors and Analysts dedicated to engaging with our customers and providing effective solutions. Your role is crucial in achieving key service metrics, meeting financial and productivity goals, and ensuring satisfaction among business partners and employees. You will manage and implement improvement initiatives while adhering to risk and control guidelines. This position offers the opportunity to make impactful decisions and empower your team, fostering an environment of engagement and optimal performance. Join us to play a vital role in maintaining the integrity and trust of our services.
 

Job Responsibilities

Execute business initiatives by maintaining open communication with employees, peers, leadership, and other business lines. Develop and deliver executive and external reporting and communications. Make informed business decisions using independent judgment, expertise, and documented policies. Enhance department and business performance through critical partnerships and increased authority. Identify and own end-to-end process improvement opportunities. Recommend and implement solutions for process improvements. Develop and maintain training content related to process changes. Manage and implement process and policy changes in collaboration with change management. Ensure team adherence to operating policies, procedures, and legal compliance. Resolve escalations independently while maintaining compliance standards. Manage team performance by leading, coaching, and motivating for sustained results.   Required qualifications, capabilities, and skills Three or more years of experience in customer service or in the function being managed  Verbal and written communication skills Influencing skills  Change management skills Prioritization skills  Data analysis skills  High School diploma/GED required   Preferred qualifications, capabilities, and skills Previous financial industry experience   People management experience   Two or more years of experience in a call center environment, for call center roles   Required or Additional Information  Work schedules will vary within a full-time, 40-hour per week schedule. You must be willing to work during our operating hours, which may include evenings, weekends, and holidays. Specific information will be provided by the recruiter. This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours. You will be required to attend training onsite, regardless of your work location. Your schedule and work location will be established based on business needs (e.g., working onsite, at your home office, or a combination of both). Visa sponsorship is not available for this position.