Who we are.

Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.

What you’ll do & how you’ll make your mark. 

Lead, manage, and support a team of Fraud Analysts, driving overall team development and success.

Assign tasks based on individual strengths, skills, and workload to maximize team productivity.

Monitor team performance, providing guidance and ensuring tasks are completed with accuracy, efficiency, and within established timeframes.

Train, mentor, and develop team members to enhance their fraud prevention expertise and overall performance.

Delegate escalated cases, ensuring timely and effective resolution while maintaining a high standard of customer service.

Conduct regular one-on-one meetings to assess progress, provide constructive feedback, mentoring, and offer support.

Lead team meetings to share updates, address challenges, and align team on priorities and expectations.

Identify and address operational challenges, resolve conflicts, and troubleshoot issues within the team.

Generate and review team KPIs reports to track team performance and identify opportunities for improvement.

Foster a positive team environment that encourages innovation, collaboration, and critical thinking.

Provide regular updates to manager on team performance, challenges, successes, and areas for growth.

Collaborate with associate manager to align on challenges and best practices to ensure cohesive strategies.

Stay up to date with emerging fraud trends to continuously improve team operations and fraud mitigation techniques.

Recommend and implement process improvements to enhance team efficiency and performance.

Who you are & what you’ll need to succeed. 

At least 1-2 years of experience in leading teams in eCommerce fraud mitigation.

Detail-oriented with a talent for recognizing fraud indicators and identifying fraud trends.

Strong leadership skills abilities, able to guide a team through daily operations, set clear goals and expectations, and ensure consistent performance.

A skilled communicator and mentor, comfortable providing feedback, conducting one-on-one meetings, and organizing group activities to foster a positive team culture.

Experience in training and onboarding new team members, ensuring that they are equipped with the necessary tools and knowledge to succeed.

Capable of handling escalations and resolve conflicts within the team, while promoting a positive work environment and timely resolution of complex issues.

Proficient in managing workflows and assigning tasks to team members based on their strengths, to maximize productivity and timely completion of tasks.

Comfortable working in a fast-paced, constantly evolving environment, with the ability to adapt quickly and manage team performance under pressure.

Excellent communication and interpersonal skills, with a focus on providing guidance, team engagement, and promoting critical thinking.

Proficiency in Microsoft Office (especially Excel) for managing reports, tracking performance, and analyzing team metrics.

Experience data analysis tools and coding ability such as SQL preferred.

Why you’ll love us.

Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences.  We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!

Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.