Your success in this role will ensure Newfold Digital is able to maintain compliance with payment fraud regulations, while providing a great customer experience for individuals and small businesses around the globe.
• Quickly process new account signups using various tools, both internal and 3rd party, with the goal of determining if they are legitimate and preventing the approval of fraudulent purchases.
• Proactively work with accounts to recognize fraudulent activity and communicate fraud trends to the fraud team and management.
• Accurately communicate and assist customers with verifying their account as needed, offering a great customer service to all customers.
• Complete daily and miscellaneous assigned tasks which may involve, but is not limited to, fraud activity investigation outside of the normal workflow or processing reports using Microsoft Excel and other tools.
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.