At Affirm, our Customer Operations Team is expanding, and we're seeking a dedicated Performance Associate II to champion label accuracy and enhance the quality of cases worked. 

As an integral part of the Quality Assurance team, you will focus on monitoring and improving label accuracy within internal fraud operations teams as well as external vendors. Working collaboratively with cross-functional partners, you'll improve visibility into accuracy. The responsibilities of this position may also extend to ensuring the overall quality of cases worked. It will also be necessary to dedicate 20% of your time to production to stay current with trends, issues, and workflows.  

What you'll do

- Identify knowledge gaps through analysis and QA
- Collaborate with the Quality Assurance Team and Fraud Operations Leadership to strengthen training and coaching initiatives.
- Regularly monitor, evaluate and provide feedback to Fraud Operations Teams on how the teams are performing
- Document findings as appropriate and escalate to Leadership.
- Stay informed about the latest fraud trends, regulatory changes, and best practices to continuously improve fraud prevention efforts.
- Demonstrate punctuality and ensure you are readily available and responsive, given our current remote work setting.
- Maintain daily expected cases volume with an accuracy score of 95%+.

What we look for

- 3+ years of Fraud experience, preferably within the fintech industry.
- 1+ years Quality Assurance experience, preferably within the fintech industry
- Demonstrated ability to work independently with leadership and exhibit strong project management skills.
- Strong analytical skills with the capacity to recognize and address fraud trends, issues, and opportunities for improvement.
- Proven track record of identifying and resolving quality issues and driving process improvements.
- Focused, self-motivated and reliable with ability to stay focused on a task and work independently.
- Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build solid working relationships with all levels of the organization.
- Experience with industry-specific tools and standards, including but not limited to Salesforce, TLO, TransUnion, LexisNexis, Ekata, Emailage, Looker, Snowflake, Netverify, and Onfido.

Location
We’re excited to announce that Affirm is now a remote-first company! This role can be located in Canada (with the exception of Quebec). Remote based employees may occasionally travel to an Affirm office for meetings or team building events. Our offices in Toronto, San Francisco, New York City, Pittsburgh, Chicago, and Salt Lake City will remain operational and accessible for anyone to use on a voluntary basis.

Pay Grade - D
Equity Grade - 1

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. 

Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).

CAN base pay range per year: $55,000 - $75,000

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