Our client, a leader in the telecommunications industry, is seeking a Fraud Operations Specialist to join their team. As a Fraud Operations Specialist, you will be part of the Fraud Management Department supporting the overall integrity of the organization. The ideal candidate will have excellent conversational skills, strong attention to detail, and the ability to analyze complex situations, which will align successfully in the organization. **Job Title:** Fraud Operations Specialist **Location:** Overland Park, KS (Hybrid - 3 days in office, 2 days remote after training) **Pay Range:** $19 - $22/hr. **What's the Job?** + Conduct in-depth analysis and investigations to identify and manage fraudulent activities. + Evaluate fraud trends related to fraudulent orders and identity theft. + Perform research and draw conclusions to validate customer ID authentication. + Investigate and respond to fraud escalations while participating in the establishment of policies to deter fraudulent usage. + Take inbound calls and provide guidance to victims of fraudulent activities. **What's Needed?** + Must have a high school diploma or equivalent. + At least one year of relevant experience in fraud, customer service, or a call center environment. + Experience operating a computer in a Windows-based environment. + Excellent phone skills and the ability to navigate multiple computer screens while interacting with customers. + Strong communication and listening skills. If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.