POSITION SUMMARY:
The Fraud Prevention Associate is responsible for assisting in support of all direct-to-consumer order platforms. This entry level position is tasked with reviewing “high risk” orders and utilizing fraud mitigation tools to determine the potential fraudulent risk of each order.
ESSENTIAL FUNCTIONS:
Prevents credit fraud, account takeovers, triangulation and re-shipping schemes.
Reviews decision and potential customer contact.
Ensures a legendary customer experience as inaccurate decisions have risk in eroding customer confidence.
Interacts with all Fraud Team specialist and supervisors, Investigators, the Central Monitoring Center.
Adheres to the training guidelines and development plan assigned to them.
ALL OTHER DUTIES AS ASSIGNED
EXPERIENCE/QUALIFICATIONS:
Minimum Degree Required: High School Diploma or Equivalent
Preferred Degree: Associate Degree or equivalent experience
Years of experience: Zero to two
KNOWLEDGE, SKILLS, AND ABILITY:
Ability to function as a team player and communicate with all levels of employees - end-users, co-workers, IT personnel, and various business contacts in a courteous and professional manner that results in strong working relationships
Ability to organize, and follow-up on multiple projects of varying priorities
Knowledge of Office Productivity software (Microsoft Word, Excel, Access, Visio) and knowledge of general office practices and procedures
Excellent verbal and written communication skills
Ability to adapt in fast paced environments
Strong interpersonal skills to create and foster a strong team environment
TRAVEL REQUIREMENTS:
N/A
PHYSICAL REQUIREMENTS:
Regular computer work and sitting.
Occasional walking and standing.
INDEPENDENT JUDGEMENT:
Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.