Why work for Menards? Profit Sharing & 401k, paid vacations and holidays Highly collaborative work environment On-Campus coffee shop/Cafeteria with Live music! Team member discount   POSITION SUMMARY: The E-commerce Fraud Prevention Representatives are immediately responsible for reviewing orders for potentially fraudulent activity on Menards.com or through our online or integrated systems.    PRIMARY RESPONSIBILITIES: ·         Performs fraud review for any orders that are designated for review within our systems. ·         Review of flagged accounts using resources to mitigate risks. ·         Ability to determine if transactions are legitimate and should be processed or if they are fraudulent and should be cancelled and refunded, stopped from shipment or transit. ·         Approve any orders that are legitimate in a timely manner so these orders are not delayed in shipping. ·         Mark any fraudulent orders in our systems for further review/reject upon identifying the fraudulent orders along with associated order metrics to prevent associates. ·         Work with Menards Security Team, Merchandising, and Operations teams and stores to coordinate our efforts to prevent fraud online and in Menard stores. ·         Report on fraud trends on a weekly basis to the E-Commerce Fraud Prevention Team Lead ·         Maintain a zero false-positive on mitigation and low chargeback balance stemming from reviewed orders ·         Utilize Menards provided programs, third party software and external websites. ·         Need to be able to work independently to resolve minor issues and know when to escalate to involve E-Fraud Prevention Team Lead and/or E-Commerce General Manager. ·         Respond to fraud related issues including emails and telephone calls. ·         Ability to train Guest Service Representatives to be aware of potential fraudulent inquiries and or transactions. ·         Other duties as assigned by the E-Commerce General Manager and E-Commerce Fraud Prevention Team Lead