Job Description

The Fraud Prevention Specialist is responsible for reviewing daily reports and alerts for possible fraud, identifying, and investigating suspicious transactions, mitigating fraud exposure, and creating cases for further assignment to the Fraud Investigations Team. This role performs investigative and support functions for the Fraud Prevention Team. Designation between levels I, II and III are contingent on a variety of factors, including, but not limited to: years of successful fraud experience, proven track record of efficiently recognizing fraud behaviors, expertise managing all assigned alerts and/or cases through Bank fraud software and leveraging technology and data analytics to its fullest potential are also considered. Proficiency in time/project management, overall knowledge of applicable laws/regulations, and ability to make sound recommendations and judgements will also be taken into account.

 

RESPONSIBILITIES:

•    Identify and detect fraud and deception through reviewing daily reports and using software to uncover fraud and take necessary actions to mitigate exposure.
•    Responsible for responding to internal/external telephone inquiries and emails for the Fraud Department.
•    Ensure proper and timely reporting of qualified events to the BSA Team for further action.
•    Record data and remarks utilizing core provider and fraud software keeping remarks consistent and recorded data at a minimum.
•    Manage all assigned alerts created through the Bank's fraud software identifying all fraud items and placing appropriate holds on the funds.
•    Cultivate and maintain positive relationships with law enforcement and/or external institution Risk/Fraud Departments to gain trust and provide long-term assistance with fraud alerts.
•    Research and Analyze customer account activity, identifying irregular patterns; recognizing and actioning potential cases of fraud and takes mitigation steps to prevent future fraud. 
•    Leverage data and analytics to uncover patterns, trends, and insights to mitigate and prevent fraud and may occasionally make recommendations based on analysis to improve process or procedures. 
•    Recognize fraud behaviors outside alert review through the examination of transaction records, customer data and account activity. 
•    Commitment to time management and willingness to take on more alerts/assist with additional review without prompt.
 

Qualifications High School Diploma or equivalent required. Bachelor's degree highly desired Minimum of two (2) years of fraud experience required. Has analytical and organizational skills and demonstrates the ability to solve problems by reviewing related information with minimal oversight. Have basic understanding for banking regulations and laws that are applicable to fraud.  Knowledge of bank operations and procedures; including check, ACH, Merchant Capture, Wire, and other payment channel operating rules. Multi-tasking skills, including researching information through multiple systems, to make judgmental decisions based on the data reviewed. Demonstrates a sense of urgency and can work in a fast-paced, stressful, ever-changing environment with a focus on risk mitigation and client experience. Communicates effectively and is comfortable engaging clients with difficult fraud matters. Ability to learn and adapt to new information and technology platforms. Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. Effective oral and written communication skills and able to communicate with all levels in the organization. Flexible to work weekends, holidays and/or extended hours as needed. Excellent customer service skills.

 

KEY COMPETENCIES:

•    Integrity
•    Fraud Prevention Measures
•    Appetite for Continuous Learning
•    Self-Motivated

Essential Functions:
Sitting for extended periods of time.
Ability to efficiently operate a computer keyboard, mouse and other computer components.
Ability to converse and exchange information with all levels of staff within organization.
Ability to observe, perceive, identify, and translate data.
 

Company Profile

Please click here to access a list of benefits for which this position is eligible. Additional information regarding United’s Mission, Values and Culture can be found here. 

At United, our strength is our people, and we are committed to nurturing an inclusive culture that is reflective of the communities we serve; celebrates diversity of thought, backgrounds, and experience; promotes respect and a shared purpose; and aligns with our core values.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.