To apply for this job email your details to anais.jimenez@edreamsodigeo.com
Job DescriptionPosted 3 days ago
As you contemplate your future, you might be asking yourself, what’s the next step?
Start your journey with us! We’re looking for a Fraud Prevention Team Lead to join our Checkout Team in Barcelona (Hybrid).
As part of this role, you will be managing the day to day activities of the Fraud Prevention team including providing direction to the team on productivity, autonomy and SLAs, problem solving, setting timelines and applicable next steps. . If you’re ready to soar, we’re ready to take you there!
Why eDreams ODIGEO
Join the world’s leading travel subscription platform and one of the largest e-commerce businesses in Europe.
20 million customers – 44 markets – 5 brands – 7M members in Prime
16.2 million bookings FY23 – More than 50,000 bookings per day – 100 million daily user searches
1400 employees – More than 60 different nationalities – 99% permanent contracts – 36.3 average age
We’re a leading travel tech company, revolutionising the travel booking experience through our consumer insight, innovative technology, market leadership, and Prime, the world’s first travel subscription program.
What you will do:
The Role’s Key Responsibilities and Tasks
As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. As a Fraud Prevention Team Lead in the Checkout Team, you will be in charge of:
Leadership and Team Management:
Leading and mentoring a team of fraud analysts.Providing guidance, support, and performance management.Fostering a collaborative and efficient team environment.Fraud Detection and Prevention plus dispute management:
Developing and implementing comprehensive fraud detection and prevention strategies.Staying up-to-date with the latest fraud trends and prevention techniques as well as the latest analytical tool to identify unusual patterns.Dispute management optimisation including dispute resolution optimisation, dispute reduction and follow up.Analysis and risk assessment:
Preparing detailed reports on fraud incidents including investigation outcomes and dispute management performance.Conducting risk assessments to identify vulnerabilities and recommend improvements either in fraud risks or dispute generation.Developing and maintaining fraud prevention and risk management policies.Ensuring compliance with relevant laws, regulations, and industry standards.Process Improvement:
Continuously evaluating and enhancing fraud detection systems and processes.Identifying and implementing process improvements to increase efficiency and effectiveness across fraud prevention as well as dispute management.Work with other departments in order to ensure that the correct processes are in place (mainly Customer Service and VIP teams).Collaboration and Communication:
Collaborating with various departments, such as compliance, legal, VIP, IT, and customer service.Communicating effectively with stakeholders and providers.Work cross-functionally to deliver strategic projects for the company, involving Fraud and disputes.What you need to succeed:
Bring your unique perspective, speak up, and offer disruptive solutions. You’ll have the opportunity to learn and grow while making a real impact on our team. Here’s what you need to succeed:
Good level of Spanish and English.eCommerce & travel industry knowledge will be highly valuedGood communication skills Stakeholder & relationship management skillsAbility to multitask and effectively prioritise to deliver on objectives Analytical mind-setData drivenStrong problem solving & structuring skills, with ability to think strategicallyLeadership & team management skillsKnowledge & passion for fraud & payments, or to learnWhat’s in it for you?
The best talent deserves the best benefits
At eDO, we want you to be a part of our success story and great culture. Here’s what we offer:
A rewarding Compensation package!