Description We are an operations team looking for candidates who can apply a diverse toolkit of data analysis, internal and open-source tools, and investigative work to combat payments fraud and protect users and business partners. Looking for agents to support our team and directly work with end users to resolve live time tickets. Responsibilities Become an expert in the adversarial ecosystem in our payment products and stay up to date on latest product fraud trends. Analyze large datasets to identify meaningful signals and patterns that correlate with fraud and abuse. Use in-house tools to label images, signals, and payments based on existing protocols. Make informed decisions on difficult cases and provide relevant feedback to improve the specificity of review protocols. Identify new fraud trends and adversarial behaviors; and collaborate with our business process team to improve fraud detection capabilities. Partner with team members to improve processes and tools of the teams’ labeling interface. Required Qualifications BS or equivalent work experience (ex. degrees - Computer Science, Information Systems, Intelligence Studies, Cybersecurity, Mathematics, Statistics, Business Administration, Criminal Justice, or Accounting). 3+ years of work experience in online fraud investigations, trust and safety, and/or cybersecurity. Experience in data review and/or ML labeling. Ability to manipulate raw datasets in Excel and interpret data from charts, graphs, and other analytical visualizations. Experience mitigating time-sensitive escalations. Skills Fraud, Customer service, Investigation and analysis Top Skills Details Fraud,Customer service,Investigation and analysis Additional Skills & Qualifications Preferred Qualifications Ability to think critically and qualify assessments with strong presentation, documentation, and organizational skills. Ability to work with a team spanning multiple locations/time zones. Ability to work in a fast-paced, dynamic environment, adapt to changes, and prioritize competing requests. 2+ years of work experience performing open-ended analysis and developing practical business insights and recommendations. Proficiency in MS Office (Word, Excel, PowerPoint) and/or Google Suite. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Austin,TX. Application Deadline This position is anticipated to close on Feb 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.