Description The Fraud Strategy Analyst is accountable for managing fraud risk strategies for new account originations. The strategy consultant will take the lead in the development of fraud processes, strategies and controls to mitigate fraud risk while balancing customer experience. The candidate will drive reductions in fraud losses through development of data driven solutions, implementation and monitoring of effective fraud controls, while partnering with model management, Fraud Operations, Technology and Product team. Primary responsibilities include: + Monitor fraud trend and develop fraud strategies, tools, processes to deliver superior fraud detection while balancing customer experience + Assess new tools and existing processes for fraud risk and propose mitigating controls + Strong partnership with fraud operation and technology team effectively managing the fraud controls + Provide performance tracking of fraud strategies and fraud prevention tools and processes + Conducts ongoing analysis to identify root cause of fraud trends and propose potential solutions + Effectively manages competing priorities of requests working under strict deliverables Required Skills/Experience: + Previous experience with managing fraud risk at another financial institution preferred + Proficiency with data extraction/manipulation/mining tools (data processing and analysis) such as SQL, SAS + Proficiency with Microsoft Office applications; Advanced Excel, PowerPoint + Strong problem solving and analytical skills preferably in Financial Services industry + Excellent communications (oral and written), interpersonal / business partnering, and organizational skills Preferred Skills/Qualifications: + Experience with the project management lifecycle through Agile Education + Bachelor’s degree preferred Candidates must currently be a U.S. Resident to be eligible for this role. + Please note that U.S. Immigration sponsorship or work visa is not available for this position and candidates must have permanent authorization to work in the U.S. Hours and Work Schedule Hours per week: 40 Work Schedule: 8:30am - 5:00pm, Monday – Friday Pay Transparency The salary range for this position is $73,575- $122,625 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 01/10/2025