Job Summary

As a Supervisor you will manage  team members who are dynamic. They seek opportunities to take initiative, adjust quickly to change, have a positive attitude, and take responsibility for results. They're able to deliver a great customer experience, even when handling challenging situations by offering customers alternative solutions and enhanced products.

Job Responsibilities:

We're looking for individuals with a passion for managing a team and the following skills:

Develop and lead team of Specialists Lead by example and coach on key behaviors to drive results Responsible for performance management Select and retain talent Identify ways to support inclusion and diversity Manage team performance, leading by example and coaching on key behaviors to Motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards Resolve employee and escalated customer problems and inquires Operates with urgency and meet deadlines

Required Qualifications, Skills and Capabilities:

Minimum of two years management experience strongly preferred Must be willing to work in an environment that requires phone-based customer interaction Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools Fluency in Windows Operating Systems and Microsoft Office tools Ability to delegate tasks, Conflict resolution skills, Prioritize diverse workloads Participates in execution of strategy Specialized functional or technical knowledge that allows for independent thought and action on important department activities Required to abide by all applicable regulatory and department practices and procedures Drive risk and control initiatives

Preferred Qualifications, Skills and Capabilities:

Advanced proficiency with computer functions with MS Office Suite strongly preferred High School Diploma or equivalent required, Bachelor’s degree preferred Communicate both verbally and written Ability to influence internal and external business partners Relationship management

Work schedules vary and could include a schedule that includes working in the evening and on the weekend.