SEI is seeking individuals with the superior client service skills necessary to meet client expectations and support our goal of 100% client satisfaction. This position is responsible for providing account and operational management to clients within the Advisor Network through extensive daily support and interaction. This will involve acquiring a working knowledge of the investment management business, SEI Funds, products and processes necessary to effectively respond to all inquiries from investment advisors. Individuals must work with the market unit sales staff and SEI Private Trust Company to coordinate client investment activities.

What you will do:

Work with the Middle Office Service team, as well as FAM Back Office, to provide updates and solve problems with transfer issues.

Reach out to advisors regarding issues that require follow up.

Provide phone support to advisors regarding incoming and outgoing transfers.

Heavy interaction with internal and external clients, as well as teammates, on the telephone, email and in person in a professional and accurate manner.

Cultivate and maintain close client relationships through proactive measures and creative customer service.

Educate the client and assist them in implementing the best possible practices to more effectively use Middle Office products and services to meet their business needs.

Determine the best course of action when a request is deemed “not in good order”. In many cases this discretionary decision dictates SEI’s level of responsibility should a dispute arise related to the action taken.

Participate in departmental projects to improve the current processes and/or systems.

Maintain the highest level of confidentiality, quality and privacy.

What we need from you:

BS/BA in Accounting or Finance preferred

Minimum 2 years related work experience preferred

Knowledge of financial and/or investment services preferred

Strong dedication to quality customer service

Excellent verbal and written communication skills

Knowledge of Excel and Word for Windows

What we would like from you:

Exceptional interpersonal skills/team player

Ability to handle multiple tasks

Ability to work under pressure

Excellent analytical and problem solving skills

Ability to work effectively and productively with others

Effectively coordinate, perform and complete multiple duties and assignments concurrently and in a timely manner

Ability to prioritize in a high volume environment

Excellent organizational skills and attention to detail

Must be a team player with an ability to work independently with minimal supervision

Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun.  Please see our website for more information.  https://www.seic.com/

SEI’s competitive advantage:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. 

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 16 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves.  Come build your brave future at SEI.  

SEI is an Equal Opportunity Employer and so much more…

After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks. 

SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.