Miami, FL, USA
122 days ago
Freedom Boat Club - Director of Operations, Southeast Florida

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

transform vision into reality: 

Position Overview: 

As part of the talented Freedom Boat Club team (the nation’s oldest and largest private member boat club), you will be the regional leader for the territory and face of the club to the members as the Director of Operations, Southeast Florida. We are looking for a strong manager that will drive a remarkable member experience, oversee a fleet of vessels, and develop strong teams. In addition, the Director of Operations is responsible for operational efficiencies and overall club performance. This position will cover the following areas: Ft. Lauderdale, Homestead, Islamorada, and Miami Beach. 

At Brunswick & Freedom Boat Club, we have passion for our work and a distinct ability to deliver.   

Essential Functions: 

Analyze, report out and improve KPI metrics across all locations to ensure operations are within or exceeding standards 

Manage operating budget for the district and implement cost saving measures where possible 

Review and approve payroll for Area Location Managers 

Engage in quarterly Achieve Check-Ins and complete annual performance evaluations 

Coordinate directly and via Fleetio, the fleet software system, with the Marine Operations Center to ensure all fleet needs are being addressed and implemented in a timely, efficient, and effective manner 

Perform Fleetio deep cleaning audit regularly to ensure brand standards and member experience goals are met 

Ensure all locations are properly maintaining and cleaning the vessels to standards 

Ensure adequate inventory and supply levels are being maintained at each location and assist with distribution of supplies as required 

Lead onboarding training for new staff; Ensure dock staff receive continual training to ensure safe, engaged, and effective work environments 

Visit all locations on a consistent basis to assess the needs of each location and ensure proper procedures are being executed, proper staffing, and to inspect the fleet 

Develop, coordinate, and implement best practices, SOPs, and location improvement projects to ensure a consistent service throughout the entirety of the club and all corporate locations 

Provide input and update on a continual basis the manager and dock staff manuals 

Responsible for safety performance and ensuring work environments are adequate and safe  

Partner with EH&S to identify opportunities to enhance and implement best practices 

Drive growth and Access to Water by maintaining strong relationships with landlords and execute strategic expansion 

Coordinate existing location lease management/renewals with Demand Planning 

Lead prospecting efforts to identify new location opportunities and negotiations 

Develop and continue relationships with local marina mangers, harbor masters and promote a positive symbiotic working relationship with other maritime industry professionals 

Responsible for member satisfaction and retention; Review Qualtrics member feedback on a regular basis. Follow up with Area Location Managers and ensure proper implementation and corrective action is taken. 

Correspond with members on escalations from Area Location Managers; May include any dock related issues including but not limited to complaints, fuel discrepancies, vessel damages, personal injury, and miscellaneous dock charges 

Assist in the development and implementation of a performance incentive-based compensation plan for dock staff to surpass monthly, quarterly, or annual set goals 

Maintain an open line of communication with all Area Location Managers and make oneself available to them and the dock staff 

Become familiar with various local waterways and popular boating destinations that are pertinent to the target demographic and markets 

Aid in future development and implementation of other various special projects that will support the stability and longevity of the Company as directed by senior leadership 

Support outside departments with the execution of events and projects 

All other duties as assigned 

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.  

Required Qualifications: 

Bachelor’s degree required 

Demonstrated ability to manage large teams 

Thorough understanding of practices, theories, and policies involved in operations  

Excellent verbal and written communication and people skills  

Must be a self-starter and capable of working unsupervised 

Excellent organizational skills and attention to detail  

Excellent analytical, decision-making, and problem-solving skills  

Proficient in Microsoft Office Suite or related software  

Be at least 21 years of age 

Pass a background/education check, and drug screen 

Have a valid driver’s license and a good driving record 

Preferred Qualifications: 

3-5 years of related operations experience 

Experience in and around boats 

Ability to perform minor boat maintenance 

Positive, cooperative attitude with the capability of working unsupervised  

Working Conditions: 

Work outdoors and in various weather conditions for an extended period of time  

Work in a marina setting on docks that may be fixed or floating  

Work near and on the water  

Safely move on, off and in vessels during various tide and weather conditions  

Ability to lift up to 30 pounds at a time, pull, lift, carry, squat, twist and kneel 

Vision adequate to read/manipulate handheld tablets 

 

The anticipated pay range for this position is $65,00-80,000 annually.  The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location.  In addition to base pay, this position is eligible for an annual discretionary bonus.  

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context. 

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more.  Details about our benefits can be found here. 

 

Why Brunswick: 

Whatever tomorrow brings, we’ll be at the leading edge.  As the clear leader in the marine industry, we're committed to our values and supporting our exceptional people.  We offer valuable benefits including a competitive 401(k) plan with company match, discounted membership rates, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards! 

About Freedom Boat Club 

Freedom Boat Club – the world’s largest members-only boat club – was founded in 1989 in Sarasota, Florida. Today, the Clubs 400+ locations welcome hundreds of members to its docks each day to enjoy a day on the water while we take care of the rest including fueling, cleaning, maintenance, and more. 

With over 30 years of Boating Made Simple®, Freedom Boat Club (a division of Brunswick Corporation) continues to be a passionate group of individuals who focus on raising the bar in everything that we do.  We are always looking for hardworking and motivated people who share our passion for getting others out on the open waters. 

To learn more about open positions within the Freedom Boat Club, please visit the Brunswick Corporation Careers page. 

 

Next is Now!  


We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact hrsharedservices@brunswick.com for support. 

For more information about EEO laws, - click here

Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: hrsharedservices@brunswick.com or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or HRSharedServices@brunswick.com.

#Brunswick Corporation - Freedom Boat Club
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