Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

The Freight Billing Associate will handle incoming freight invoices for our global Total Transportation Management (TTM) services. You will use internal and external systems to resolve disputes and allocate charges.

US and UK 3rd party distribution daily shipment tracker with weekly/monthly updatesManage weekly FedEx shipment tracker and billing reportMaintain 3rd party freight audit and pay applicationShipment data entry

Identify and recommend/implement suitable improvements.

This role will also provide proactive support to calls/emails from internal Distribution Project Management Group, external clients, and Clinical Trial investigator sites. This includes working with our approved couriers, advancing to manage and resolve issues, and bringing up for internal or external support as necessary. The role requires proficient use of Fisher Clinical Services systems and SOPs and adherence to Fisher Clinical Services Quality Standards and timelines.

Job Duties and ResponsibilitiesReview incoming freight invoices for accuracy.Resolve invoice inaccuracies with vendors.Analyze data to ensure vendor invoices are appropriately matched to shipments.Actively participate in team meetings, conference calls, and daily operational meetings.Provide support as assigned to receive calls from internal/external clients.Escalate calls when required as per our SOPs.Ensure all Helpdesk calls/emails are managed through to resolution.Participate in cross-functional business process improvement activities as required.Principle Contacts

Internal:

Distribution Project ManagementLogistics DepartmentFisher Clinical Services Global network facilitiesExternal:ClientsFisher Clinical Services approved CouriersThird-party depotsEducation / QualificationsMinimum Required Education: HS Diploma/ GED2 or more years of experience in finance, billing, invoicing, or similar area Experience / SkillsProcess analysis skill suitable to collect and analyze data to implement improvementsFlexible and adaptableAbility to prioritize workload and meet timescalesAble to analyze problems and define solutionsAble to work in high paced environment and support others within the teamStrong interpersonal skills, enabling effective communication with colleagues and clients. Proficient in understanding client requirements and presenting well-suited solutions.Knowledge of domestic/international distributionKnowledge of LogisticsCompetenciesProficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)Ability to multitaskWritten and verbal communication skillsProblem-solving skillsExcellent customer serviceEmbraces PPIIntegrityFocus on GrowthTeamwork/CooperationInterpersonal SkillsSafetyPersonal Development

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.