FreightMatch Representative - Full Time Apply Now! Back to search Location: St. Cloud, MN Department: Operations and Fleet Management Posted: 12/10/2024 Location Name: ATS Corporate - St. Cloud, MN Wage: Depends on Experience Hourly Position Type: Add Shift: Standard Summary The FreightMatch Representative (FMR) will be monitoring loads covered within the FreightMatch app and tracking movement of freight to insure excellent customer service. The FMR will be able to negotiate skillfully, handle in-transit changes and function as main point of contact for users and drivers. Other responsibilities will include working with developers to help test new features and relay user feedback to management to continuously improve the user experience. Hours This is an in office position with the following hours: Monday - Friday 7am-4pm. Education and Experience + Higher education (i.e. two or four year degree) preferred but not required. + Good understanding of marketing, sales and customer service. + Have a base of knowledge around how mobile apps work from the users perspective. + Self-starter with a strong entrepreneurial spirit. + Ability to negotiate skillfully in tough situations with both internal and external groups; can win concessions without damaging relationships; gains trust quickly. + Strong problem-solving and analytical skills in order to implement logical conclusions and make well informed quick decisions. + Must be action oriented and have perseverance to finish projects/work, especially in the face of resistance or set-backs. + Must have excellent customer service skills and drive for results. + Creativity to come up with value-added ideas in meetings or for ongoing Continuous Improvement efforts. + Must have general knowledge of U.S. geography and basic map-reading skills. + Must have a drive for results and can persevere in the face of resistance or setbacks in a fast paced environment. + Proficient in Microsoft Office (Word, Excel, and Outlook) required. + Excellent communication skills (written, listening and verbal). + Willing and able to travel infrequently, including overnight travel. Essential Duties and Responsibilities + Monitor covered loads via the on-line app ATS FreightMatch insuring tracking is initiated and accepted by drivers. + Monitors loads from pick-up to delivery, communicating with drivers, shippers, and consignees regarding any pertinent issues. + Communicate any change in load schedules and status updates through delivery to Sales and/or Agents. + Handle in-transit negations as needed. Examples could include Detention and Truck Ordered Not Used. + Respond to the on-line app reviews with the assistance of Marketing. + Function as the main point of contact for drivers with technical issues and work with I.T. to resolve and communicate solutions to drivers. + Assist the FreightMatch Manager with testing new features in the app. + Work with settlements team to handle inbound driver payment questions. + Function consistently, effectively and reliably in accordance with the Company's values as set forth in our core competencies and behaviors to foster ATS's culture (All Employee Competencies). + Complete work responsibilities outside of normal business hours as needed and infrequent travel may be required. + Perform other duties and responsibilities as assigned. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EEO and Affirmative Action Statement It is the policy of theATSto provide for and promote equal employment opportunity in employment compensation and other terms and conditions of employment without discrimination based on age, race, creed, color, national origin, gender, sexual orientation, disability, marital status, Vietnam Era Veteran status, genetic predisposition, or carrier status. TheATSdesignated person for issues concerning Affirmative Action/Equal Employment Opportunity isDirector of Human Resources at 320-255-7400. ATSis committed to assuring equal employment opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of theATSto provide reasonable accommodation to a qualified individual with a disability to enable such individual to perform the essential functions of the position for which he/she is applying or in which he/she is employed. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions. Apply Now!