C.H. Robinson is looking for a Freightview Customer Integration Specialist. In this role, you’ll make an impact by supporting our current customers and ensuring a smooth onboarding experience for new ones. If you’re skilled in customer service and have the technical expertise to troubleshoot and resolve issues within the Freightview application, we’d love to hear from you. Apply today to join our team!

At C.H. Robinson, we value in-person collaboration to fuel innovation. During training, you’ll work on-site three days a week to engage with peers, with two remote days for flexibility. After training, you'll have a schedule that balances business needs and personal flexibility.

The deadline for internal applications is Friday, November 8th, at 5pm Central Time.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Gather customer expectations of carriers based on project team guidance

Compile customer and vendor user templates as provided by the project team

Develop standard operating procedures and training materials, and conduct formal training sessions

Configure customer, carrier, and warehouse data accurately, as well as online and truck administrative systems

Present training in a professional manner to customers, carriers, and vendors

Transfer knowledge effectively to the customer account and Implementation teams

Support the customer account team during testing and go-live for carrier or customer/vendor online support

Document and report system defects and enhancements identified during setup and training

Maintain documentation templates, processes, and contribute to the Implementation Team’s methodology

Manage work request tickets, assist with troubleshooting, and oversee Carrier EDI setup and processes

QUALIFICATIONS

Required:

Bachelor’s degree from an accredited college or university

Minimum 1 year of technical project experience

Preferred:

Prior experience with Transportation Management System (TMS) software

Basic proficiency in the Microsoft Office Suite

Experience working directly with customers, carriers, or customer vendors

Comfortable with public speaking and presenting, primarily over the telephone

Excellent written and verbal communication skills

Strong creative and critical thinking skills

Values a diverse and inclusive work environment

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.