Position Description:

Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to complex technical problems? These are exciting times for CGI and are looking for talented individuals to trail blaze with us. If you have a pioneering spirit and thrive on innovative projects where you can influence the direction of technical strategy, now is the time to join this dynamic team. We need to double our capacity to satisfy growing client demand globally and are looking for top talent. Combine the challenges offered by complex technical initiatives with the potential for international travel and gain experience and demonstrate your creativity.

Your future duties and responsibilities:

Take in charge IT incidents respecting the SLA and OLA agreements with the

following scope:

Incident management process: logging, categorization, and
Incident coordination
Impact analysis
Communication reports to stakeholders
Management of crisis cells for major incidents
Incident Analysis, priority validation and information verification
Stakeholders identification for incident resolution and technical team
Crisis cell creation if needed; (conf calls/war room)
Redaction and share of Post Incident Reviews
Respect of defined SLA and OLA agreements
Communication to users and management
Participate and Animate P1 & P2 incident reviews
Backlog treatment and follow-up (P3, P4 & P5 incidents)

Required qualifications to be successful in this role:

Technical skills:

IT production and administration systems (linux, windows, network
architecture, VPN and firewalls)
Service Now, Outlook, Microsoft Office

Transversal skills:

ITIL knowledge – Major Incident Management (must know)
Change Management & Problem management (how the processes
can be related is a plus).

Soft skills:

Good Communication
Stress resistant
Leadership (in case of crisis cell)
Risk identification and follow-up
Coordination and motivation skills
Systematic, critical and logical thinking
Summarization capabilities
Respect the procedures, methodologies and directives
Good listening and questioning ability
Good learning skills
English and French fluent

Skills: EnglishFrenchCloud ComputingLinuxNetworkTechnologue professionnelWindows What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.