French Speaking Service Desk Representative

Job details

Job location: Budapest, Hungary, 9th District, Mill Park office building

Role type: permanent

Full time employment, 40 hours/week

Hybrid work mode: working on-site 1-2x a month/week depending on the project

We offer:

· Competitive salary and benefit package (cafeteria + annual bonus)

· Training and continuous learning and certification opportunities

· Chance to be part of a rapidly expanding organization

· Multilingual, multicultural environment with native colleagues

· All You Can Move SportPass (at a discounted price)

· Free medical benefit package

· Reimbursable language courses

· Team events, company events

· Risk and accident insurance

· Relocation package

· High value awards and recognitions

Job responsibilities

· Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)

· Handling end-user calls and web queries via tools, phone and email

· Documentation and precise administration, logging of calls on the ticketing tool

· Delegation of problems which cannot be resolved on first level to the competent Level 2 teams

· Keep the user informed, own and follow-up ongoing cases

· Maintaining and improving customer satisfaction level

You are

· C1/C2 in French language and you have upper-intermediate English language skills

· Experienced in any customer service – experience gained in IT Help Desk is an advantage but not a must

· You have willing-to-learn attitude & customer-focus mindset

· Excellent communication skills – both written and spoken

· Flexible, multitasking, dynamic personality, team player attitude

· You have logical thinking, good problem solving skills

· Open for working in different shifts (8 hours/shift)

· Have at least High School Diploma

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.