Welcome page Returning Candidate? Log back in! Front Desk Agent Job Locations US-PA-Bedford Posted Date 18 hours ago(5/21/2025 4:49 PM) Requisition ID 2025-123413 # of Openings 1 Category (Portal Searching) Front Office Operations Location

Omni Bedford Springs Resort & Spa

 

 

Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year.

Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match.

Job Description

The Front Desk Agent is responsible for providing friendly, efficient registration, guest settlement and information to all guests, fellow associates and property visitors.

Responsibilities Checking guests in and out; ensuring proper credit is received, special requests are noted and fulfilled and accurate information is establishedPromoting and selling special hotel programs; must be knowledgeable of ongoing discounts, packages and promotions as well as any rules, restrictions and/or routingInteracting with resort staff in a professional manner; assisting other departments when needed and ableKnowledge of all emergency procedures and resort policiesMaintaining a house bank, including a daily count and safekeeping at all timesCommunicating all pertinent information to the Front Office management team and other associatesFollowing set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations and chargesSolicitation of guest feedback and empathetic and appropriate response/resolution to guest issues and complaints Qualifications High School graduate or equivalentTwo years experience in a customer service industryExcellent oral and communication skillsComputer proficiencyPleasant telephone and in-person demeanor

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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