Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Specific Duties and Responsibilities:

Ensure to provide prompt, courteous and efficient service to all guest, so as to achieve a high level of costumer satisfaction through personalized service from arrival till departureEnsure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomedConduct in room & hotel familiarization and assist guest in hotel activity enquiries / requestsMaintains an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions  and any allied information to supply information respond to guest queriesMaintains an awareness of rate levels to be sold on a daily basis and the occupancy levelsAccurately administers Front Desk cashiering standards and comply with all laid down systems, policies and procedures

 

Receives payments as per established standards adhering to the company credit policyProvides currency exchange, process miscellaneous charges and posts chargesEnsures that bills are on shift are checked and closed correctly before balancing accounts of days business at end of shift according to company standard and policy

 

 

Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate postings of all incidental chargesMaintains awareness of guest profile through Opera PMS guest history and updates those accordingly for future referenceDeals swiftly, efficiently and sensitively to guest complaints and follows throughProvides helpful, friendly and prompt personalized telephone service to all guests (external and internal)Maintains an up to date knowledge of all Front Office equipment and how to use theseActively elicits guest feedback and preferences, regarding hotel services and ensures action is initiated on the same to maximize guest satisfactionTo regularly check the reception is organized, operating with an efficient standard, while checklist are completed and forwarded to the supervisorAdheres to all company and hotel rules & regulations at all times 

2. General Responsibilities

 

Maintains effective communication with all other departments to ensure smooth service deliveryShares knowledge and skills with other colleaguesEnsures that fellow colleagues follow safety rules and operating proceduresIs aware of all house rules and always conducts himself/herself in such a manner so as to encourage colleagues to do likewiseMaintains a favourable working relationship with all other hotel employees to foster and promote a cooperative and harmonious working climateTo demonstrate pride in the workplace and personal appearance at all times when representing the hotel, therefore identifying a high level of commitmentTo promote efficiency, confidence, courtesy and an extremely high standard of social skillsResponsible to take ownership for personal development and to practise regular self assessment on own performance for career growth

 

Occasional Responsibilities

 

To report any equipment failures/problems and pass any maintenance requests to the Maintenance departmentTo assist the Front Office supervisory positions in any task outlined/detailed and comply with any reasonable request made by the management to the best of your abilityAttend behavioural and vocational training in own and related work areas, to enhance skills and develop multi-functionalityAttend regular On Job & Classroom Training on Front Office techniques and operating systemsParticipate in any Training / Development schemes as recommended by senior ManagementPerforms all duties and responsibilities in a timely and efficient manner in accordance with established Policies & Procedures to achieve the overall objectives of this positionCommunicates promptly and efficiently guest complaints and compliments to the Management / Guest RelationKeeps the immediate supervisor promptly informed of all problems or unusual matters of significanceEnsure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventoryActively involved in promoting and selling companies loyalty program, Food & Beverage events and hotel/company partnersAdheres to the provisions outlined in the Employee Handbook, Disciplinary/Grievance Code and Rules & RegulationsReduces waste materials and supplies by adhering to the departmental guidelines on re-using and re-cyclingConserves water & energy by adhering to the environmental / energy conservation checklist for area and participates in activities concerning the protection of the environmentLegal Responsibilities

 

Ensure that the standards required by Law and by Management are maintained at all times in the areas specified above.
Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus