Job Description

As the Front Desk Agent, you will be responsible for providing the highest level of guest satisfaction to members, owners and guests to ensure the continuous delivery of hospitality, professionalism, and consistency.

Here’s why you’ll love it here!

We offer an excellent benefits package to our full-time Team Members that include:

Salary: $24.48 per hour  Medical, Dental and Vision insurance from day one. Generous Paid Time Off Program including paid vacation, paid holidays and paid sick leave. Financial Wellness- 401K plan with company match, life insurance, company stock purchase program. Team Member Travel Program – enjoy discounted rates at incredible properties around the globe. Team Member Recognition and numerous learning and advancement opportunities and more!

Schedule Details:
Our resort operates 7 days a week. Our Front Desk staff work varying shifts between the hours of 7:30am – 11:00pm. Front Desk Agents can also work some overnight shifts from 10:00pm-6:00am.

Additional Responsibilities: 

Check in/check out members, owners, and guests – makes room reservations, verify information (i.e. for additional keys, telephone calls, and packages) and follow through on all requests and/or concerns in a timely manner. Ensure all pending arrival information is accurate and ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. Compute billing charges, collect payments, provide change, and post charges as received through other departments (i.e. fitness center, housekeeping, logo shop, and laundry). Answer the telephone with proper etiquette and transfer calls; accordingly, communicate with all internal departments including but not limited to: PBX, housekeeping, engineering, and security. Complete checklists, special projects, stocking, list items to be ordered, daily bucket checks, and reconcile end of the day shift report. Maintain necessary hard copies of paperwork of all daily operations and file.Assist in all other related duties as deemed appropriate by management.