Position Title:  Front Desk Associate Part Tme Shift We operate as a 7 day work week. Holiday's are required. Must be able to work weekends.Flexibility to work other shifts is a plus.  Job Description: Responsible for providing quality guest service as it pertains to service of tenant needs.  Front desk operations to include: dealing with customer service issues and solutions, concierge services, and front desk liaison between guests, partners and tenants and The Forum management with the ability to handle all tasks in a gracious and professional manner. Accuracy with daily accounting procedures is a must. Duties & Responsibilities: • Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever  time of day. • Provide gracious and efficient telephone service as it relates to general services. Calls should  be answered promptly and knowledgeably, always ensuring complete and accurate information. •    Complete all items as listed on shift checklists. •    End of shift reports •    Maintain a daily ledger of events to be provided in EOS. •    Take, record and relay messages accurately, completely, and legibly. •    Communicate pertinent information to designated departments/personnel. •    Provide Concierge service - knowledge of local restaurants, special events, attractions, and guest amenities. •    Keep the front desk as well as lobby areas clean and well organized. •    Assist with reservations calls in a professional manner. •    Legibly document maintenance needs and submit to the Manager.   Qualifications: •    At least 6 months experience in a similar capacity. • Basic knowledge and skill with using office equipment and software such as Microsoft Word, Outlook, internet,  copy, fax, etc. •    Be able to work in a standing position for long periods of time (up to 5 hours). • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through,  courtesy, cooperativeness and work with a minimum of supervision. • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding. Secondary language of Spanish is helpful but not a requirement •    Ability to accurately compute and manipulate mathematical calculations. • Ability to solve practical problems and deal with a variety of concrete variables in situations  where only limited standardization exists • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger. • Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 75 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage. •    Punctuality and regular and reliable attendance. •     Honesty and Integrity Night hours required. Responsible for representing the ministry with a positive and professional attitude. Responsible for taking care of guest requests at the front desk/reception. High school diploma or general education degree (GED) Previous front office or hotel experience preferred. Ability to work with computers. Ability to perform accurate functions using a calculator. Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests. The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge, and a housekeeper. Ability to handle cash and credit transactions. Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers. Ability to multi-task and handle stress in busy seasons. Powered by JazzHR