Job Description

Become one of the stars behind the S.H.O.W. and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

THE JOB:

As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING RATE: $19.00 per hour

THE DAY-TO-DAY:

Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaintsDeliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and with guest room check-ins and check-outsEnhance guest experience through offering upgraded accommodations where availablePartner with Housekeeping and other related departments to meet guest expectations and special requestsEnsure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling proceduresControl and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

THE RIGHT CANDIDATE WILL HAVE:

High School diploma, GED or equivalent educational experienceAbility to work varied shifts, including weekends and holidaysSix (6) months experience in guest services focused roleSix (6) months face-to-face guest service experienceProficient computer skillsKnowledge of Learning Management Systems (LMS) platformCash-handling experience

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.Free meals in our employee dining roomFree parking on and off shiftProfessional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today