Welcome page Returning Candidate? Log back in! Front Desk Associate Job ID 2024-7046 Job Locations US-FL-Deland Category Administrative Support Staff Type Regular Full-Time Company Overview

Love what you see, see what you love!  Our mission is to enhance the quality of life for each patient by providing compassionate and excellent care using the latest advancements in healthcare.  Central Florida Eye Specialists takes pride in practicing our core values: Quality, Respect, Compassion, and Excellence.  Our amazing leadership team is committed to cultivating and maintaining an employee centric work environment where every employee has a voice and a platform to share their ideas and suggestions, are encouraged and incentivized to broaden their education and training and are invited to participate in the numerous employee activities offered monthly.  

 

Central Florida Eye Specialists is affiliated with EyeSouth Partners' premier network of Ophthalmic Medical Services

Position Summary

The Patient Services Specialists (front desk associate) position allows you to provide a welcoming environment to both our patients and physicians.  This position also provides an opportunity to grow into other roles such as Ophthalmic Technician/Scribe or Surgery Coordinator.  Our patient services staff report high levels of satisfaction with their roles at Central Florida Eye Specialists because they get to play a vital role in building relationships with our patients and creating a memorable experience for them.  Though the days may be long and busy, we find the results to be well worth the effort. 

 

Our patient services specialists (front desk associates) greet and check in patients, verifying demographic information, obtaining signatures on patient consents, capturing insurance cards, verifying authorization accuracy, collect co-pays and past due balances, working reschedule and recall lists, and balance end of day deposits.  This is a great position for someone who has customer service experience, regardless of industry.  We will train the right candidate.

Responsibilities

Position Responsibilities: 

Make outbound callsObtain demographic information, including insurance and running for verificationSchedule appointments according to our company protocolsObtain copies of driver’s licenses and insurance cardsExplain consent forms and obtain patient signaturesTest and measure eye muscle functionCollect co-pays, past due balances, and set-up payment plans as necessaryProcess incoming faxes, scan documents into patient charts, and send for medical reviewCall patient referrals dailySend office notes/scheduling updates to referring physiciansCheck out patients and schedule follow up appointments appropriatelyHelp clinical team coordinate outbound referralsBalance cash drawer dailyPrepare nightly depositWork reschedule and recall listCommunicate frequently with clinical/optical teamsProperly enter medical codes using ICD-10 systemOther duties as assigned

Performed other duties as assigned:

Make sure kitchen, waiting rooms and restrooms are stocked and cleanAttend weekly department meetingsProcess medical records requests; both incoming and outgoingUnderstand HIPAA and can maintain confidentialityObvious enthusiasm and interest in requiredHave an outgoing personality with professional demeanorHave a true desire to learn and the ability to think criticallyThe ability to communicate effectively to employees and patientsCan make independent and accurate decisionsHave an attitude that reflects a desire to go beyond the minimum required dutiesUnderstanding that dependent upon need there may be instances where he/she is asked to travel to satellite offices Qualifications

Required Qualifications:

Medical work experience NOT required, but it can increase your starting rate Demonstrated effectiveness showing courtesy, diligence, integrity, and teamworkStrong interpersonal skills (effective listening, clear communication, effective customer problem resolution, warm demeanor)Able to work long and irregular hours, and travel to different locations based on clinic needsAbility to master ophthalmology terminologyRequired to have reliable transportation between local clinics during the workday (mileage is reimbursed)High School Graduate

Desired Qualifications:

Experience in a busy health care facility, optometry, ophthalmology and/or retina clinicCPSS CertificationBilingual in Spanish

Physical Demands:

Ability to view patient images and operate computer devicesAbility to converse with patients - speaking and hearingFrequent use of a computer, keyboard, and mouseNear constant standing and walking

Other Position Details:

Schedule varies depending on assigned role and/or assigned physicianMonday to Friday scheduleUniform/Scrub allowance of $200Some job titles that usually have relevant experience for this position: medical assistant, phlebotomist, certified nurses assistant Company Benefits

We offer a competitive benefits package to our employees:

MedicalDentalVision401k w/ MatchHSA/FSATelemedicineGenerous PTO Package

We also offer the following benefits for FREE:

Employee Discounts and PerksEmployee Assistance ProgramGroup Life/AD&D Short Term Disability Insurance Long Term Disability Insurance

EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.