Job Description

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Essential duties and responsibilities

Provide our guests with unparalleled hospitality, from an effortless arrival and departure experience in a gracious and polite mannerHost and welcome all guests in a natural and spontaneous manner to make our guests feel welcome whilst they spend their time with usPrepare all the arrival arrangement and process check-in for Residences GuestsUpdate the guest preference, feedback and comments on to the guest profile sectionCoordinate with all concerned departments to fulfill guest needs and requestsProvide concierge service to guest during the stayFood & Beverage support to the Residences lounge

Requirements

Minimum 1-2 years of relevant working experience in a sizeable luxury hotel in similar capacity or in Food & Beverage serviceKnowledge of Opera system will be an advantageCommit and passionate in delivering personalized guest service, anticipatory with a keen eye for detailHigh standards of professional manner with exceptional communication skillsExcellent command of spoken English, Cantonese and Mandarin is a must.Fresh graduates with related education background are also considered.