Summary:

Provide excellent service to all hotel guests. Assign guest rooms, check guests in and out of the hotel and manage a cash drawer.

 

Essential Functions and Responsibilities:

Assign guest rooms in accordance with current policies and procedures Register guests and ensure all necessary details are obtained Accurately manage cash flow in assigned bank Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk’s daily operations Process guest accounts upon check-out in an efficient and accurate manner Provide excellent guest service and handle all special requests and complaints until guest is completely satisfied Assist other departments with their requirements that may be pertinent to hotel guests Maintain the guest’s mail as needed Provide outstanding customer service in a timely manner to both guests and fellow team members Perform other duties as assigned Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations