JOB TITLE: Front Desk Clerk
DEPARTMENT: National Church Residences - Supportive Housing

Job Statement
Ensuring the safety and security of the building and its residents by following building policy and procedures. Take direction from Team Leaders and/or supervisors.

Job Duties:
1. Monitor traffic through lobby and ensures all guests check in and out, showing proper identification and follow building rules.
2. Accept and account for rental payments.
3. Be alert at all times and log in any occurrence during shift.
4. Follow all procedures in desk manual.
5. Sort and distribute mail in a timely manner.
6. Conduct periodic inspections of common areas of the building.
7. Report any hazardous conditions or emergency situations to management, follow safety precautions, and log in book.
8. Must obtain coverage for vacation and sick time by contacting other desk staff to ensure shifts are covered adequately. Responsible for desk coverage until replacement arrives.


Additional Duties:
The above statements describe the general nature and level of work being performed in the job. They are not intended to be 100% exhaustive list of all duties, and indeed, additional responsibilities may be assigned as required, by management.

Specialized Knowledge and Skills:
1. To have an understanding, appreciation and commitment to the mission and philosophy of NCR and the Supportive Housing Division..
2. Excellent customer service, multi-task and detail oriented, and ability to follow directions and all procedures in front desk manual.
3. Ability to communicate effectively both orally and in writing.
4. Basic math and analytic skills.
5. Strong organizational skills
6. To be skilled in conflict mediation and negotiation.
7. To be able to demonstrate clear, professional boundaries.
8. Ability to work in a team environment.

Job Requirements (Education, Training, Work Experience):
• Must have at least 1 year of current work
• High School Degree or GED
Desk Clerk Standards:
1. Monitor traffic through lobby by ensuring that all guests check in and out.
2. Monitor traffic by ensuring that all guests provide proper identification and that he/she follows all guest policies and building rules while in the building (verified by guest log and overnight sheet).
3. Be alert at all times (verified by a hourly documentation in log) and log all occurrences during shift.
4. Be at work on time with no more than 5-minute grace period.
 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.