As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival. Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience. Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals. Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations. Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities. Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests. Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail. Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests. Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings. Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records. Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies. Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation. Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Why Join US? 

This is an exciting opportunity to join a distinguished property within the Marriott family, where you can genuinely influence and elevate the dining experience for our guests. We pride ourselves on fostering a collaborative work environment that encourages personal and professional growth and provides the tools and support to help you achieve your career goals. Join our passionate team, dedicated to crafting unforgettable experiences that will leave a lasting impression on each guest we serve.

As a proud PCH Hotels & Resorts portfolio member, Renaissance Montgomery ambassadors benefit from an exceptional and comprehensive benefits package, perks, and discounts. Our offerings include:

Complete health, dental, and vision coverage with Flexible Spending Account (FSA) and Health Savings Account (HSA) options to suit your needs. - 401(k) plan with generous matching contributions to help you secure your financial future. Competitive salary that reflects your skills and dedication. We offer exclusive hotel stays, food and beverage, golf, and retail discounts at our properties, allowing you to enjoy incredible savings. Access to the global benefits of the Marriott network offers even more travel and enjoyment opportunities. Plus, a host of additional perks make working with us rewarding!

 Join us and discover the difference at Renaissance Montgomery Hotel & Resort at the Convention Center!