The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Front Desk Representative, you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.
 

THE STARTING RATE: $19 per hour

THE DAY-TO-DAY:

Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics

Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs

Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests

Partner with Housekeeping and other related departments to meet guest expectations and special requests

Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish

THE IDEAL CANDIDATE:

High School Diploma, GED or equivalent

6+ months cash handling experience

1+ Years of face to face guest service experience

Work varied shifts, to include weekends and holidays

Bilingual, with English as the primary or secondary language

Experience in a similar luxury resort setting

THE PERKS & BENEFITS:

Health & Income Protection benefits (for eligible employees)

Professional and personal development opportunities through employee programs and network groups

Free meals in our employee dining room

Free parking on and off-shift at all MGM Resorts properties

Wellness incentive programs to help you stay healthy physically and mentally

Access to company hotel, food and beverage, retail, and entertainment discounts

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14611

Are you ready to JOIN THE SHOW? Apply today!