Front Desk Intern
Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

As a Front Desk Intern, you’ll gain hands-on experience in luxury hospitality, assisting with guest check-ins, reservations, and inquiries while delivering exceptional service. This is an opportunity to develop professional skills, enhance guest interactions, and work alongside industry experts in a world-class resort setting

.Key Responsibilities:
• Warm Welcome: Greet guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Room Assignment: Skillfully assign rooms based on room location, rates, preferences, and Marriott Reward Member status to ensure an optimal guest experience.
• Check-ins and Check-outs: Ensure smooth and accurate check-in and check-out procedures, providing efficient and friendly service.
• Guest Inquiries: Respond knowledgeably to guest questions about hotel services, local attractions, events, and entertainment options, offering helpful recommendations.
• Reservation Management: Handle future and same-day reservations, accommodating walk-ins with professionalism and attention to detail.
• Financial Transactions: Process payments and manage charges accurately, handling all cash transactions with integrity.
• Safety & Security: Assist guests with using safety deposit boxes, ensuring the confidentiality and security of their belongings.
• Documentation: Complete all Front Desk reports accurately and maintain proper documentation.
• Issue Resolution: Address guest concerns promptly, resolving issues in a timely manner to ensure guest satisfaction.

Perks & Benefits:
As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.

Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio. Employee recognition programs. Flexible work schedule

Join our team at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a legacy of excellence, ensuring that every guest experiences the unique charm and luxury of our historic property.