Compensation Amount:

28.75 USD HourlyThe Front Desk Manager must have the ability to assist in the supervision of front desk clerks and operations including all front desk attendant functions; checking guests in and out, reservations, and switchboard. Must have strong customer services skills and ensure excellent guest service is provided. This position reports to the General Manager or the Assistant General Manager.

Job Description:

Wage: $28.75 - $28.75

Benefits: Sick Pay (Sick Leave is provided in accordance with Washington State law, allowing employees to accrue one hour of sick leave for every 40 hours worked, to be used for personal illness, family care, and other qualifying reasons.); Employee Discounts, Recreation Program, Employee Assistance Program; Housing & Meal Plan Available

ESSENTIAL FUNCTIONS 

Oversee overall management of the desk operations. 

Create schedules and coordinate breaks and lunch periods of desk employees. 

Respond to guest inquiries and resolve guest concerns and complaints. 

Manage phone activity including providing general knowledge to callers. 

Assist guests through friendly interactions, answering questions, and completing tasks. 

Provide administrative, reception, and program support to management, staff, and guests. 

Provide excellent service to all guests including overnight stays. 

Manage walk-in traffic. Sign in customers as needed. Smile and greet customers in a welcoming manner. 

Oversee front desk and lobby area.  Stock refreshment area with coffee. 

Ensure high-quality coordination between the front desk and housekeeping departments. 

Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges on the guest folio. 

Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. 

Resolve guest concerns and complaints within scope of authority; refer to management as appropriate. 

Maintain awareness of safety issues and report them immediately to your manager. 

Performs such other related duties as directed or required. 

 

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE 

High School Diploma/G.E.D. required. 

Clerical skills including typing, filing, machine operations, cash register operation, and maintenance of records. 

Ability to undertake multiple tasks simultaneously. 

Computer proficiency. 

Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve. 

Excellent interpersonal, administrative, telephone and other communication skills. 

Constantly communicates and receives verbal communication with other employees in a fast-paced environment. 

Ability to arrange and coordinate schedules for reservations.  

 

 PHYSICAL AND MENTAL REQUIREMENTS 

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

Lifting, carrying, and pushing up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally. 

Ability to stand for the entire workday and to climb steps regularly carrying 20-30lbs. 

Ability to sit at a desk and monitor phones for extended amounts of time.  

Ability to withstand temperatures in indoor and outdoor environments.  

Reading and writing work-related documents in English. 

Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English. 

Physical presence at the job site is essential to perform job duties. 

 

 EQUIPMENT USED 

Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal 

Computer-based hotel reservations system 

Required Personal Protective Equipment 

Ascending to 14,410 feet above sea level, Mount Rainier is an iconic point in the Washington landscape. Our associates gain valuable experience here while meeting guests and coworkers from around the world, and in their free time they have a magical world of pristine mountain meadows, majestic waterfalls, peaceful old-growth forests, and much more to explore! While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October. Our All-Star team members enjoy fantastic perks and an amazing work environment!